Frequently Asked Questions
Essential information regarding your JJJJound experience.
When will my order be shipped?
Orders are typically processed within 3 to 5 business days. Once your order has shipped, you will receive a confirmation email containing tracking information.
What is your return policy?
All sales are final. Due to the limited nature of our products, we do not offer returns, exchanges, or cancellations once an order has been placed.
Do you ship internationally?
Yes, we ship worldwide via DHL Express. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
How should I care for my JJJJound products?
Specific care instructions are located on the internal labels of each garment. Generally, we recommend cold washing and hanging to dry to preserve the longevity of the materials.
Can I modify my shipping address after an order is placed?
Address modifications are not guaranteed. Please ensure all information is correct at checkout. If a mistake is made, contact our support team immediately, though we cannot change addresses once processing has begun.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.